Friday, January 06, 2017

Modern Manufacturing with NetSuite: This is Not Your Grandfather's Shop Floor

The world of manufacturing is evolving at warp speed, and an industry that was supposedly dying as the world moved toward services is back with a vengeance. 

Download this report to learn how NetSuite can help poise your manufacturing business for success here. 

  • Every product—not just your phone—is smart
  • Manufacturing is customized and closer to the customer
  • The shop floor is much cleaner and quieter
  • There is much more outsourcing in manufacturing 

These are just a few of the many changes in modern manufacturing. As the world of manufacturing speeds ahead toward the Fourth Industrial Revolution, legacy MRP simply will not cut it. Modern manufacturers in our fast- paced, high-tech world need a nimble, high- tech business system to match.

Is your company ready for the Fourth Industrial Revolution?

Download Report


We are excited to announce that SuiteWorld17 will take place in Las Vegas, Nevada from April 24-27, 2017. SuiteWorld is NetSuite’s annual celebration of customers and partners who run remarkable businesses through the power of the NetSuite platform. 2017 marks our 7th year of bringing 6,000 of the best-of-the-best in cloud computing to one place – with the singular objective of moving your business forward. SuiteWorld17 will be the biggest and boldest one yet.

Conference Registration 

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Friday, December 30, 2016


Learn how an integrated software platform helps companies avoid inefficiencies and grow more profitably

As fast-growing companies expand their business operations, add new customers and deal with new challenges, it’s critical that they have systems that enable them to operate and grow in the most efficient and profitable manner. Too often, businesses are held back by standalone software silos that cut into performance and profitability.

Download this white paper to learn how leading businesses have eliminated their information silos by running their business on a single, unified cloud platform like NetSuite. Featuring case studies of real-world companies using a single system, this informative paper shows how a cloud suite can:

  • Improve employee productivity, deliver real-time business visibility and reduce IT costs and complexity.
  • Increase speed and precision of business processes, from order management to financial close to fulfillment.
  • Provide scalability for rapid growth in new markets, products, customers and geographies.

Download Now


We are excited to announce that SuiteWorld17 will take place in Las Vegas, Nevada from April 24-27, 2017. SuiteWorld is NetSuite’s annual celebration of customers and partners who run remarkable businesses through the power of the NetSuite platform. 2017 marks our 7th year of bringing 6,000 of the best-of-the-best in cloud computing to one place – with the singular objective of moving your business forward. SuiteWorld17 will be the biggest and boldest one yet.

Conference Registration 

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Friday, December 23, 2016

Distributors Turning to a Unified System to Drive Sales


The US wholesale distribution market is estimated at $7 trillion and is growing at a rate of 5 percent per year. Every distributor wants a bigger slice of that pie but many struggle to retain existing market share. They need to constantly improve the efficiency of their operations just to maintain revenues.

A recent Deloitte report found that to address the challenge of flattening revenues and falling profits, wholesale distribution companies should focus on cross-selling and upselling. This was backed by a report produced by that revealed 63.3 percent of wholesale distributors plan to grow revenue from existing customers in the next year.

To improve business interaction with customers they must achieve three goals. They need to understand their customer, make doing business with them easy and anticipate what those customers want next.

Understand the Customer

Do you put yourself in the shoes of your customer often? Do you understand what each channel of interaction looks like? For example, how long do your customers stay on hold? How many communication channels do you support?

Your CRM software should understand all these channels, not just the traditional ones. The CRM system should collect the data that you need to understand not just how you interact with them but how they want to interact with you. Those data streams should combine to create a single source of context accurate data. Customers will connect across multiple channels and you must have all of that in the same conversation thread inside the CRM package. Once collected that data needs analyzing and insights for understanding and improvement delivered.

The CRM system should also be available everywhere, not just on the desk in the office. The adoption of software is successful when it works simply wherever the user is. A recent study in Europe showed that mobile enabled sales automation tools improve revenue in wholesale distribution.

The CRM system also needs to be integrated throughout the organization. In the modern organization, every employee is a salesperson, from sales and marketing and customer service right through to accounting. Each touches the customer and adds data to the CRM system that can be used by everyone.

Making Business Easy

Distributors can no longer depend on sales reps putting in the miles, building relationships and taking order after order. There is a place for building up the personal relationships but customers expect to interact through different channels. Business customers now expect the same experience when dealing with their suppliers as they do when they buy online. It is not enough just to have an online presence. Customers want a full ecommerce platform that they can search and purchase through.

That platform is no longer just servicing desktop users. As the business world becomes more mobile many buyers will be out and about themselves using laptops, tablets and mobile devices. The ecommerce platform therefore needs to be available through all channels and devices that a buyer might use.

Ecommerce also cannot stand alone. It needs to be integrated with the back office systems such as inventory and warehousing as well as marketing and CRM. While sales reps can communicate the identified upsell and cross sell opportunities the Ecommerce platform needs to do that automatically. 

Beyond CRM

If every person in the business touches the CRM system, then every business system should do so as well. This is not about making the CRM system do everything. It is integrating the different elements of the business operation onto a single platform. Every transaction involving a customer is recorded in one system or another. Those systems include ecommerce, service, marketing, sales orders and CRM. They also include the applications that support the business such inventory and warehouse management.

The ability to analyze that data, delivering insights into customer behavior is where differentiation can happen. Understanding that customer satisfaction levels are higher when goods are shipped from a specific warehouse can open up sales opportunities. Perhaps there are other goods that can be stocked at that warehouse.

Trend analysis will enable the sales team to start selling proactively. Perhaps there is a seasonal drop in shipments to a customer. This opens an opportunity if the sales team can find out what the customer is buying instead. This 360-degree view of the customer can also deliver insights into new services that customers want. If after sales calls to the service department are high for specific products, then perhaps a new service can be offered.

New services bring new challenges. New skills are required by employees and new business models may need enabling. Those new business models also need the support of invoicing that does not fit the traditional wholesale distribution industry. Service contracts, subscriptions and costs based on usage can all be considered.

Choosing the Right Technology

Industries today are evolving quickly. Manufacturers are becoming retailers and wholesale distribution is not immune to this trend. Selecting the right business solution is key to success. Distributors need a business solution that supports more than the traditional front and back office functions. They also want functionality that is traditionally seen in other industries such as retail, services, consulting and even manufacturing.

Original content for this article can be found on


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We are excited to announce that SuiteWorld17 will take place in Las Vegas, Nevada from April 24-27, 2017. SuiteWorld is NetSuite’s annual celebration of customers and partners who run remarkable businesses through the power of the NetSuite platform. 2017 marks our 7th year of bringing 6,000 of the best-of-the-best in cloud computing to one place – with the singular objective of moving your business forward. SuiteWorld17 will be the biggest and boldest one yet.

Conference Registration 

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Friday, December 16, 2016

NXTurn Improving the Customer Experience in Fashion Brands

Retailers and fashion brands are under enormous pressure to provide better shopping experiences while remaining profitable. That has meant evaluating different technology platforms with the hope of improving the customer journey efficiently and cost-effectively. Yet most are scratching their heads at where to even begin.

Below are the five strategic steps retailers and fashion brands need to take to deliver superior customer experience and resolve the technology obstacles that inhibit innovation.

Build your foundation

To achieve success in today’s digital competitive marketplace, businesses must simplify processes by consolidating their core systems. Remedying siloed systems and initiating a one-system approach is your first step. You’ll eliminate data fragmentation and duplication, while delivering real-time information, creating efficiencies and opportunities to improve the customer experience.With a one-system approach, your back-end enterprise resource planning (ERP), customer relationship management (CRM) and order and inventory management systems will reside on one platform. You’ll get a single source of the truth for customer, order and inventory data in real-time, making that data available to all existing and future front-end, customer-facing systems.

Establish your digital platform

With your foundation in place, you can seamlessly connect more modern and advanced channels within any part of your business. An ecommerce platform will serve as the base of your digital platform. Unified with your back-end systems, you’ll provide instant access to inventory and customer data to your web store to display accurate inventory levels to shoppers, including store availability, and deliver relevant cross-sell and upsell merchandising offers.

Extend digital to the store and beyond

Unify your online and offline channels by extending your digital platform to support a modern Point of Sale system (POS). Your POS will now operate on the same digital platform as your ecommerce system, creating a seamless experience between online and offline. The shopping journey can start in one channel and easily transition to another. Sales associates can quickly leverage customer, inventory and product data for effective, in-store experiences. Other channels, including pop-up stores, catalogs, call centers and kiosks will also connect seamlessly to the back-end, allowing shoppers to truly buy anywhere, return anywhere.

Maximize engagement and innovation

Design innovative customer acquisition and retention experiences with your ecommerce and POS systems, utilizing your single source of customer, order and inventory data. With a central digital communications hub, provide personalized engagements and marketing campaigns designed to motivate customers and deliver exceptional experiences at every touchpoint, focusing on relevancy and value throughout the customer life cycle.

Drive market disruption

No longer limited by technology, digitally disrupt your industry and transform your business. You’ll streamline your operations and end the never-ending cycle of maintaining legacy, back-office IT systems and siloed, channel-specific software. From there, you’ll gain the agility and scalability to grow your business. Company resources previously dedicated to maintaining multiple systems with heavy integrations can be refocused to innovating the customer experience over and over.

Your New Customer Experience

With a unified commerce platform in place, technology is no longer a limiting factor. Delivering the ultimate customer experience arrives when you no longer depend on technology providers to help you create and engage in new, disruptive ways. Businesses can take disruption into their own hands.With the single source of truth, you’ll provide consistent and relevant experiences across all customer touchpoints and sales channels to differentiate your brand by seamlessly moving with your customers from their desktop, to their smartphone, to your stores and to your call center. You’ll also provide shoppers with relevant, timely and personalized engagements. Altogether, you’ll give customers what they expect from a brand experience, gain their loyalty and be rewarded with their repeat purchases.

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NXTurn Selected as Top IT Service Firm

A new class of business customers are entering the workforce, promoting innovation and demanding new solutions. Check out the report by Clutch showcasing this year's report announcing the leading IT services companies in Texas.

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We are excited to announce that SuiteWorld17 will take place in Las Vegas, Nevada from April 24-27, 2017. SuiteWorld is NetSuite’s annual celebration of customers and partners who run remarkable businesses through the power of the NetSuite platform. 2017 marks our 7th year of bringing 6,000 of the best-of-the-best in cloud computing to one place – with the singular objective of moving your business forward. SuiteWorld17 will be the biggest and boldest one yet.

Conference Registration 

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Friday, December 09, 2016

NXTurn News You Can Use - December 2016

Seal Shield increases audience reach with NXTurn  

Seal Shield selected NXturn, a NetSuite 5-Star Award Partner to manage the NetSuite product implementation and long-term enterprise goals. This has resulted in improved customer service, increased marketing ROI, and process integration.

Providing infection control services in healthcare and across other vertical markets now demands constant innovation to meet changing needs and require technology that can enable and adapt to that innovation. As the pace of change continues to accelerate in the healthcare industry, digital transformation has become a key strategic initiative for staying ahead of the curve.

Download our Case Study to learn more about how Seal Shield has partnered with NXTurn to prevent infection and improve health outcomes. 

Download the Seal Shield Case Study

Solving the Business Dilema


Now billing is becoming even more complex as services organizations juggle multiple billing models — T&E, fixed fee, milestone, percent complete, prepays, retainers and hybrids that combine various elements. Some clients will ask for a complex one-off billing model, and many clients want line-item transparency that a disjointed billing ecosystem can’t satisfy.

Learn more about professional services automation software (PSA) tailor-made for the challenges of services organizations, including billing.

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NetSuite, A Recurring Theme Among the Deloitte Fast 500

Fast-growing companies always seem to have several things in common: interesting products; innovative business models; remarkable services; and great leadership teams. With the 2016 Deloitte Fast 500, this is especially true. By choosing NetSuite as their ERP system, Deloitte Fast 500 companies already have a platform for growth. Let’s take a deeper look at the list of winning companies.

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Registration is now open to SuiteWorld17

We are excited to announce that SuiteWorld17 will take place in Las Vegas, Nevada from April 24-27, 2017. SuiteWorld is NetSuite’s annual celebration of customers and partners who run remarkable businesses through the power of the NetSuite platform. 2017 marks our 7th year of bringing 6,000 of the best-of-the-best in cloud computing to one place – with the singular objective of moving your business forward. SuiteWorld17 will be the biggest and boldest one yet.

Conference Registration 

New Strategies for the Age of Digital Disruption 

Digital disruption is hitting industries across the board—but the impact on advertising is especially deep. In this environment, advertising agencies need to respond quickly to these new technology-powered opportunities, and innovate rapidly and constantly.

Webinar Dramatically Improve Services Delivery Through Better, Data-Driven Decisions

Learn how to easily analyze the metrics that matter and take action in this webinar.

Reserve your spot: December 15, 2016, 10 – 11 a.m. PT

Come join NetSuite’s services experts for this webinar, Dramatically Improve Services Delivery Through Better, Data-Driven Decisions, and see how the top services organizations are measuring their business.OpenAir is the only PSA solution that lets you manage and track all your important KPIs and progress as part of one standard solution. Over 1,500 companies rely on these pre-built reports every day to run their business—you can trust them too.

Webinar Registration  

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Friday, December 02, 2016

The Catalyst for Unified Commerce

Shoppers are more in control than ever. Smartphones have put everything at their fingertips and given them the power to demand an anytime, anywhere shopping experience.

This isn’t a new revelation for the retail industry. According to the Boston Retail Partner’s 2016 Digital Commerce Benchmark Survey of 500 top North American retailers, 56 percent report they plan to focus on providing a consistent brand experience across channels as a top digital priority.

Download the report: 2016 Digital Commerce Survey

Retailers also know that they need a different approach to meet these customer demands –one that eliminates siloed, point solution systems and creates a single version of inventory, product and customer information that can be used across all channels.

To unify the experience across channels requires a unified technology platform, yet only 22 percent of retailers have adopted a unified commerce platform. However, 73 percent of retailers plan to have a unified commerce platform implemented with the next three years, according to the survey.

Many retailers consider an order management system (OMS) as the heart of their unified commerce platform. And while many retailers are investing in their ecommerce platforms, overall, retailers are more focused on the omnichannel customer experience and less concerned with single-channel opportunities.

Uncorking Unified Commerce Success

  • Reduced average order processing times from 20 minutes to 20 seconds.
  • Real-time access to KPI’s to analyze and respond quickly.
  • Better customer experience by utilizing a single source of order, item and customer information.

 Download the 2016 Digital Commerce Survey

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Friday, November 25, 2016

Making it in the Omnichannel Big Leagues

With Black Friday, Shop Local Saturday and Cyber Monday just days away, the holiday season fast approaching and e-commerce exploding around the globe, opportunities for small-to-medium businesses (SMBs) in the retail industry are skyrocketing — and the rules of the game are changing.

Cloud-based e-commerce and enterprise resource planning (ERP) applications are lowering the barrier to entry, while mobile technology is transforming how customers order — and how companies fulfill orders. With technology to automate fulfillment processes, many SMBs are seizing the opportunity to compete successfully in multiple retail channels. 

Omnichannel: The Curve Ball
Whether customers order via direct-to-consumer (e.g., Amazon), in-store or direct from a retailer website, they expect a seamless order and delivery process. And although approximately 84 percent of the retailers polled by Retail Systems Research believed that a consistent customer experience across all channels was very important, actually doing so is challenging.

Smaller, high-growth companies must contend with the rigorous requirements of each distribution channel, ranging from next-day shipping to specialized branded pack slips to complex shipments for big-box retailers that require SSCC labels and advanced shipment notifications (ASNs).


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Thursday, November 17, 2016

Tacoma Screw Products Expands Business with NetSuite and Channel Advisor

A family-owned distributor of fasteners, tools and construction supplies with 16 stores in the Pacific Northwest and a 50-person sales force, Tacoma Screw Products has managed to grow and thrive despite increasing competitive pressure from multi-billion dollar competitors like Fastenal, Grainger and McMaster-Carr, through some sound technology investments and business planning.

To continue to grow, Tacoma Screw knew it needed to invest in both B2C and B2B ecommerce. Three years ago, the company launched a new website on NetSuite SuiteCommerce and now ships to all 50 states, while improving the customer experience. For example, omnichannel commerce capabilities like buy online-pick up in-store have proven very popular with Tacoma Screw’s contractor customers who like to put their order in for the next day’s job and pick it up at the store on the way to the job site.

Meanwhile, NetSuite’s rich ecosystem of partners extends the companies capabilities even further. Using ChannelAdvisor Digital Marketing, Tacoma Screw drives new traffic to its website through comprehensive Google Shopping campaigns. The ChannelAdvisor SuiteApp provides seamless integration into NetSuite, allowing Tacoma Screw to streamline product and order data exchange between ChannelAdvisor and NetSuite. With ChannelAdvisor, Tacoma Screw could automatically configure and segment campaigns to increase its return on ad spend and avoid the time-consuming work of trying to manually manage campaigns.

To learn more about Tacoma Screw and its work with NetSuite, read how the company is leveraging NetSuite SuiteCommerce to extend its commerce reach and watch the video below on how Tacoma Screw leverages the NetSuite and ChannelAdvisor solutions.

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Thursday, November 10, 2016

Billing Moves from the Backroom to the Boardroom

With technology forcing companies in every industry to adopt new business models, NXTurn is giving customers a next-generation solution to win in the marketplace today and future-proof their business for change tomorrow.

NetSuite's SuiteBilling solution gives our customers the ability to manage product, service and subscription-based models within a single system. "What's happening in the cloud economy is that every company has every one of these business models now. That is the future of every company states NetSuite CEO Zach Nelson.

SuiteBilling combines billing and revenue recognition across revenue sources, greatly simplifying the process of managing multiple business models. What's more, with new revenue recognition rules taking effect all over the world, the ability to combine billing and revenue streams is taking on added importance. 

SuiteBilling gives businesses unprecedented control and flexibility over products and pricing, while enhancing the customer experience by improving transparency and focusing on value delivered vs. the cost, all while supporting the new accounting standards.

NetSuite provides a single system to manage orders from multiple sales channels, and to manage billing and revenue recognition that supports compliance with revenue recognition rules such as revenue arrangements with multiple elements (ASC 605-25) and percentage-of-completion accounting (ASC 605-35), while providing a foundation to prepare for adopting ASC 606 in the future.

Additionally, NetSuite's cloud-based architecture, with the flexible and powerful SuiteCloud development platform, enables customizations that carry forward automatically with every upgrade and provides a robust ecosystem of complementary solutions.

Benefits Include:


A Core Framework, allowing for internal NetSuite subscription management, project and fulfillment modules to directly leverage core billing, revenue recognition and financial elements and processes via billing accounts and charge records.
Enhanced Order to Revenue. NetSuite's superior and highly scalable order management functionality can process orders coming in from multiple channels and centralize them within one single system while advanced revenue management capabilities support multi-element arrangements.
Role-Tailored User Experiences. Billing and Revenue Work-Centers designed specifically for billing specialists and revenue accountants, respectively, streamline key workflows and help users to complete their critical business activities more quickly and easily.
Subscription Management, supporting subscription- and usage-based pricing models and rating (simple and advanced).
Unified, but Independent Approach, allowing invoicing and revenue recognition processes to work seamlessly together while meeting the specific independent needs of each process.
Rich, Customizable Customer Billing Portals, based on NetSuite's industry-leading ecommerce platform, enable companies to deepen and expand customer relationships.

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Friday, November 04, 2016

NetSuite Year-End Payroll Webinars


NetSuite Premier Payroll: Prepare for 2016 Year-End

Join NXTurn for this free Training Webinar, as Adrienne Baker, NetSuite Director of Payroll Operations, helps you prepare for year-end payroll activities. 

During this one-hour Webinar, you will learn how to:

Locate the 2016 Premier Payroll Year-End Guide on SuiteAnswers.
Use the 2016 Payroll Year-End Calendar to identify key dates.
Navigate the Premier Payroll Year-End Guide, concentrating on key activities via the check list.
Identify common payroll mistakes, explain the repercussions, and show you how to avoid them.
Evaluate new regulations that might require action.


Who Should Attend: NetSuite Payroll Managers and Administrators 

Date Time Time Zone Register
November 17 11:00 a.m. – 12:00 p.m. Eastern Standard Time Register Now
November 18 11:00 a.m. – 12:00 p.m. Pacific Standard Time Register Now

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Wednesday, November 02, 2016

NXTurn unveils next wave of global capabilities for Netsuite OpenAir—empowering best in class professional services operations


Improved User Experience, Real-Time Business Insights, Efficient Resource Utilization & International Capabilities Enable Global Growth 

NXTurn announces the latest Professional Services Automation (PSA) enhancements to NetSuite OpenAir, featuring new flexible international functionality to help global professional services organizations easily expand into new regions. Advances include intuitive and intelligent reporting, powerful budgeting, and an enhanced user experience. This new release is a huge step forward for Professional Services Automation, bringing unprecedented benefits to professional services organizations of all kinds, enabling them to optimize resource capacity, maximize profitability, and arming them with robust and flexible international capabilities to get operations up and running quickly in new markets. Key features for international services businesses in the latest enhancement include:

  • This can be integrated with any ERP and CRM instances that are already in place in these companies, or as a module of the overall NetSuite solution.
  • A new performance console that introduces a rules engine and algorithm for automatically adjusting auto-billing and auto-revenue recognition settings on completed projects.
  • Greater foreign exchange currency decimal precision, allowing customers to more easily integrate with other ERP systems when billing or recognizing revenue in foreign currencies.
  • New project accounting functionality around advanced revenue recognition, including the Balanced Income vs. Forecast (IvF) rule, a key requirement for some of the most advanced global and international customers, allowing for forecasted and actual revenue amounts to be rebalanced automatically each fiscal period to ensure the most accurate method of recognizing project based revenue.

Intuitive and Intelligent Reporting 

NetSuite OpenAir allows us to give our customers real-time visibility into the organization to maximize resources and adapt to business changes. The new reporting capabilities feature an intuitive, user-friendly and flexible interface that leverages an intelligent algorithm that ranks data across key criteria. Powerful Advanced BudgetingThe new Advanced Budgeting module supports both cost-based and billing-based budgets with an efficient budget grid to allow for simple and quick financial entry. The enhancements include new budgeting functionality in a simple-to-use interface, featuring:

  • Workflow controls, giving finance leaders the control to approve and lock down figures, which can dramatically improving confidence in the data.
  • Configurable cost categories, allowing teams to enter cost categories that are unique to their industry and business (e.g. buying servers for a software company, outsourcing creative work or a prototype for an advertising agency) in a single repository.
  • Automated expense and time/labor entries, dramatically simplifying one of the most cumbersome services processes.

Enhanced User InterfaceWith the latest release, NetSuite OpenAir has again improved the user experience, allowing business users to work faster and get the job done more efficiently. The updated QuickView capability provides key data on projects and people without the need to search or click through multiple tabs or applications. This can enable faster, better decision making as important underlying information is pushed to users with the appropriate context.   

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Thursday, October 27, 2016

Wholesale Distribution Evolution - Strategy to Meet the Challenges of Today's Disruptive Times


NXTurn delivers a unified and phased pathway for our customers to succeed and scale their business. Our team has worked with hundreds of wholesale distribution deployments. Greater visibility, lower inventory costs, stronger financials and improved customer service – these are the kinds of metrics wholesale distributors seek as they strive to improve business performance. 

NXTurn has found that a growing number of wholesale distributors have improved these metrics and more by moving to cloud-based, integrated ERP platforms that also span CRM, supply chain management, project management, and business intelligence. 

Download the report: Leading a Pathway to Success for Wholesale Distribution Wholesale Distribution 

Download Report 



Learn more about how NXTurn delivers transformative results and discover how distributors running NetSuite reported KPI improvements in five main categories:

Business Visibility

  • Integrating disparate business systems increases visibility into data and business processes. Based on a recent study by SL Associates, distributors on NetSuite’s integrated platform found that their overall visibility into business performance and operations rose between 50 and 80 percent, according to the research.

Financial Management

  • This is a big category that includes the following KPIs: collection time for accounts receivables, revenue performance, gross margin performance, time to close financial books, days sales outstanding and accounting staff productivity.

Inventory Management

  • Inventory management is critical to the success of a distributor and includes inventory costs, obsolete inventory carrying costs, fulfillment rates and back orders, and planning cycle times. All of these relate directly to a distributor’s ability to see and respond to supply chain orders, inventory, and customer orders.

Customer Management

  • Shipping and fulfillment that the greatest impact on customer satisfaction since it’s the one measure that every customer experiences. So reducing those KPIs translates into happier customers overall, and of course more sales and lower costs to the distributor.

IT Management

  • IT costs were the biggest savings, no surprise with a service with as much overhead as ERP. Distributors who moved to NetSuite’s cloud software reduce the cost of hardware and software upgrades. 
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